Current Workshops

Master difficult dialogues with our targeted workshop—ideal for anyone who works with people. 

The course will cover:

  • Conflict styles
  • How to start
  • How to respond
  • Managing emotions
  • How to change the dynamic

You will be taken through a tried and true method for managing difficult conversations and the skills that are required to do this well. Of course it is an art and so will require practice and finesse to do it well.

You’ll learn
To recognize the styles of conflict
To name the four conversations within a difficult conversation
Explore the skills for managing a difficult conversation.
Have time to practice preparing for a conversation, crafting a starting statement and look at ways to change the interaction

As you practice these skills over time you will find that life becomes that little bit easier. Your organisation will see that differences are managed in a calm and respectful way and that there will be outcomes that are sustainable.

15 February 2024, 4:00 pm – 5:30 pm

9th May 2024, 4:00 pm – 5:30 pm

Where: ONLINE 

Cost: $120 excl. GST

Working on your Business Retreat s Retreat

An opportunity to work on your business not in it. You decide what you want to get out of the time you spend at the retreat – strategy, development of new products, updates, reflection on what is working and what needs to change.

Spend time with other SME owners sharing a similar passion for growing their businesses. And working towards creating space for yourself, whilst nailing business goals.

Getting the balance right

Work alongside Madeleine who established her business People Skills Consulting to promote excellence in workplace communication and culture. Working in private practice for 26 years has allowed Madeleine to pursue her interest in the power of ‘soft skills’ in our changing world.

When:  10th – 13th November 2023

Where: Riversdale Beach, Masterton

Cost:  $500- includes food, facilitation & materials
(Accommodation is separate cost)

Waking up to Whiteness - Not another course on culture

There is much talk about the widening the gap between the have and have nots, the overwhelming problems of racial and cultural inequities, family violence, health inequities, the problem of climate change and other social ills. One of the important ways to change that, is to understand how the dominant ways of thinking influence all of what we do.

Aotearoa/New Zealand as a country, grew from an amalgamation of Māori and colonial and then Pākeha cultures. The process of becoming the modern nation that we are now, involved a colonial history of violence that until recently was seldom spoken about in our nations narrative of becoming. In this narrative, colonial culture and the pathway it has taken to becoming normalised, has been represented as good and necessary to social progression. This has seen colonial culture progressing into Pākaha culture and these social systems becoming one and dominating the various ways people relate to and understand our society. Generally speaking, within this course, these cultures will be referred to as “white culture” that is unique to Aotearoa/New Zealand.

We have developed this workshop to help raise awareness of “white culture”, some of the ways we can identify it and how it functions within our society. We feel that unless this phenomenon is understood it will minimise our efforts to make a fairer society and manage the problems which we face. It is from this context that we invite you to explore with us how, colonial and Pākeha culture or white culture, shapes all of our lives, despite our personal cultural or social history. The course aims to provide a forum to explore and discuss what this means for you as a member of Aotearoa/New Zealand society.

We are looking for about 12-15 people to join us. This course has the support of Vic University Diana Unwin Chair of Restorative Justice.

The course will be facilitated by Adreanne Ormond and Madeleine Taylor.

When: 29th – 30th November 2023 

Where: Rutherford House 33 Bunny Street, Pipitea, Wellington 6011, 

Cost: $300 plus GST. (Booking fee extra)

Conflict Coaching Aotearoa

This course has been developed in Aotearoa New Zealand drawing on our cultural world views and perspectives on conflict. I am helping to facilitate this workshop in Auckland.

The overall aim of the course is to equip the practitioner with a simple, intuitive coaching model to apply when supporting people in conflict, appropriate to the cultural context of Aotearoa New Zealand. 

This course will cover:

  • What is conflict coaching and what is the role of the coach
  • A roadmap for coaching individuals through conflict in a systematic way
  • How to support a client to analyse and unpack their conflict and develop an action plan
  • Core coaching skills of listening, questioning and rapport building
  • An opportunity to practice and refine your skills

      14th – 16th November 2023 , 8:30am

    The Parnell Hotel and Conference Centre, Auckland 

    Cost:  Member: $2100 | Non-Member: $2500

Negotiation Skills for Successful Outcomes

This two-day workshop will enhance the ability of participants to analyse, conduct and review their negotiations. Participants will have a conceptual framework for thinking about negotiation and an increased appreciation of the importance of the negotiation process.
At the conclusion of the workshop, participants will have developed skills which can be applied to a negotiation.

Participants will learn to:

  • appreciate when to negotiate.
  • prepare for a negotiation.
  • practice negotiating.
  • review their negotiation capabilities.
  • plan for improvement.

As a participant you will be fully involved in this precious opportunity to focus on your own learning. We suggest you don’t have a lot else on your agenda for these two days.

For more information and interest, contact Madeleine. 

Difficult Conversations Workshop

Skills based training to improve how to manage holding difficult conversations

Not sure how to start or conduct a difficult conversation?
Or perhaps you are concerned about how to respond when someone is raising a problem with you?
Is it hard for you to set a limit or to manage your emotions in the moment?
If you answered yes to any of these questions then this course is right for you.

For more information and interest, contact Madeleine. 


Facilitation Skills Workshop

The role of a facilitator is to support you and your group to have the conversations that you need to have.

Join Madeleine who will provide tools and processes that supports the work of the group.

The facilitation skills course will:
Look at process, setting up a group, facilitating and leading yourself.
Being in the conversation and on the balcony.
People can bring worries or concerns about facilitating and we can work with them to find strategies that work.

Book as an individual or organise a group from your workplace – Madeleine is  happy to discuss your needs.

When: 20th November 2023, 9:30am -2:30pm
Collective Community Hub -Rimu Room, 
33 Johnsonville Road, Johnsonville, Wellington 6037
Cost: $90 plus GST

Managing Grief and Change

A workshop that helps people recognise grief reaction, explore ways to manage , and share resources for additional support

This workshop helps people to recognise a grief reaction.

We will then use the time in the class to explore a range of easy to use, everyday ways to manage.

We will also share resources and places to go for additional support.

At the end of the session participants will be able to:
• Recognise how grief and change are related.
• Recognise grief reactions.
• Name a range of everyday ways of managing.
• Have a list of resources and avenues for on-going support.

We are awaiting the 2023 calendar -for more information and interest, contact Madeleine. 

Supervision Masterclass

Supervision is a process in which the supervisor; enables, guides and facilitates the worker(s) in meeting certain organisational, professional and personal objectives.

These objectives are:

  • professional competence
  • accountable & safe practice
  • continuing professional development
  • education and support

Ideally suited for experienced Supervisors.

Are you ‘stuck-in-the same-rut’ as a supervisor and want new direction to bring to your future sessions?
Or, would you like the opportunity to re-fresh your practice as an experienced supervisor?

Working with Different Generations

This course will support employers and employees who are currently trying to understand what impacts generational differences have in the workplace, so workplaces can be happy and productive places to be.

There will be a presentation looking at the changes and then time to problem-solve some of the tensions. We will work in small groups to discuss and practice the ideas for supporting a collaborative workplace.

At the end of this session participants will:
• Have information about the changes to workplaces through a generational lens.
• Discuss with others and identify workplace tensions.
• Work through a problem-solving tool to find practical solutions.

We are awaiting the 2023 calendar -for more information and interest, contact Madeleine.