Conflict Resolution

Aim: To provide managers and leaders with skills and confidence to coach staff through conflict when it occurs.

Outcomes:

  1. be able to understand your own response to conflict
  2. extend your coaching model to explore the fundamentals of the conflict
  3. develop purposeful micro communication skills
  4. grow your courage when faced with conflict
  5. exert your concerns and gain commitment to going forward
  6. learn about other conflict management options.